Bài giảng Quản trị công: Chapter 8 - PGS.TS. Sử Đình Thành

Chapter 8 - Quality management. In this chapter, students will be able to: To be aware of the differences of quality management in the public and private sectors, to understand the key issues associated with quality measurement in the public sector, to be aware of the major quality assessment instruments used in the public sector, to understand the key obstacles to and success factors in quality improvement in the public sector, to understand how the quality of public governance might be assessed.

Từ khóa: Quản trị công, Bài giảng Quản trị công, Public management, Public policy, Public governance, Quality management