Gradute thesis: Managing and improving customer services in electric power industry: A case study of Cau Giay Electric Power Company

Structure of thesis: Chapter I: Overview of the theories of customer service quality in the power sector; Chapter II: Background of Customer Care in Cau Giay Power Company; Chapter III: Solutions to improve the quality of transaction services with customers at Cau Giay Power Company.

Từ khóa: Gradute thesis, Khóa luận tốt nghiệp đại học, Electric power industry, Customer services